FAQs, Terms & Privacy

Q: Is this therapy or counselling? No. This is supportive coaching/energy-based wellbeing work and intuitive guidance. If you require therapeutic or clinical care, please seek a qualified practitioner.

Q: What should I expect in a session? Sessions are calm, supportive, and tailored. We focus on what’s present and what you need most—clarity, regulation, insight, or integration—without pressure or performance.

Q: What if I’m unsure where to start? Start with an Intuitive Insight Session if you’d like clarity without commitment. If you’re considering mentorship, you’re welcome to email with a short note about what you’re navigating.

Q: Do you offer payment plans? Yes. Monthly and extended payment options are available for selected programs. If you’d like a plan, email me and we’ll find an option that feels workable and clear.

Q: How do I book? You can book directly via the link on each offering page. After booking, you’ll receive confirmation details and (if online) your Zoom link.

Q: Are sessions refundable? Because time is reserved specifically for you, sessions are not refundable once booked. If you need to reschedule, you’re welcome to do so with at least 24 hours’ notice.

Q: Do you offer online sessions? Yes. Sessions are available online, and some services are also offered in person (Central Coast NSW). Each offering page notes the format.

Q: Can I gift a session? Yes. Gift vouchers are available for selected sessions. Email me and I’ll organise a digital voucher.

Terms & Conditions Effective Date: 1st January 2025
Last Updated: 9th February 2026

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These Terms apply to all sessions, programs, events, and digital products offered by Ascension Resonance (“we”, “us”). By booking or purchasing, you agree to these Terms.

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1. Scope of services

Ascension Resonance offers life coaching, intuitive sessions (including clairvoyant/mediumship-style insight where applicable), Reiki energy support, mentoring, events, and digital resources. Services are provided for personal development and wellbeing support.

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2. Not medical or therapeutic care

Our services are not a substitute for medical, psychological, legal, or financial advice. If you need clinical care or urgent support, please contact an appropriately qualified professional.
 

3. Personal Responsibility

You remain responsible for your choices and actions. We do not guarantee specific outcomes, results, or accuracy of intuitive impressions.
 

4. Booking and payment

Bookings are confirmed once payment is received. Prices may change over time; the price at the time of booking applies to that booking.

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5. Cancellations and rescheduling

You may reschedule with at least 24 hours’ notice. Cancellations or no-shows within 24 hours are forfeited.

If we need to reschedule, we will offer an alternative time. If an alternative time cannot be arranged, a refund will be provided.
 

6. Refunds (Australian Consumer Law)

Change-of-mind refunds are not offered for services once booked, and digital products are non-refundable once delivered/accessed. This does not limit your rights under the Australian Consumer Law.
 

7. Online sessions and technological

For online sessions, you are responsible for a stable internet connection and suitable device. If a technical issue occurs on our side, the session will be rescheduled at no cost.
 

8. In-person sessions and events

If you attend in person, you agree to behave respectfully and follow venue rules. Attendance is at your own risk. We are not responsible for loss of personal belongings.
 

9. Confidentiality and privacy

Your personal information is handled in accordance with our Privacy Policy. Session content is confidential except where disclosure is required by law.
 

10. Recording Policy

You may record a 1:1 session for personal use with prior consent. Recordings may not be published or shared without written permission.
 

11. Third-party requests

We do not provide readings or insights about third parties without their consent. This includes partners, family members, employers, or public figures.
 

12. Right to refuse service

We reserve the right to pause or end a session if there is unsafe, abusive, or inappropriate behaviour. In such cases, refunds are not provided.

Contact:

connect@ascensionresonance.com

Effective Date: 1st January 2025
Last Updated: 9th February 2026

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Ascension Resonance respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, stored, and protected when you engage with this website or any services offered by Ascension Resonance.

By using this website or engaging with services, you consent to the practices outlined below.

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1. What information we collect

We may collect personal information including, but not limited to:

• your name

• email address

• phone number

• billing and payment details

• information you voluntarily share via enquiry forms, bookings, emails, or sessions

We only collect information that is reasonably necessary to provide services, communicate with you, or meet legal and administrative obligations.

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2. How your information is used

Your information may be used to:

• provide booked services or digital products

• communicate about sessions, events, or enquiries

• manage bookings, payments, and administrative records

• send newsletters or updates (only if you have opted in)

• meet legal, accounting, or regulatory requirements

Your information is never sold or shared for marketing purposes.
 

3. Sensitive and session-related information

Some services involve personal reflection, intuitive insight, or emotional topics. Any information shared during sessions is treated with care and confidentiality.

Session content is:

• not shared with third parties

• not recorded without consent

• kept private unless disclosure is required by law

4. Email communications

If you subscribe to Resonance Notes or other communications:

• you may unsubscribe at any time using the link provided

• your email address will only be used for intended communication

• unsubscribing does not affect existing bookings or services

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5. Payment and third-party services

Payments are processed securely through trusted third-party providers (such as Stripe or PayPal). Ascension Resonance does not store full payment card details.

Third-party platforms may include:

• booking software

• email marketing platforms

• payment processors

Each provider operates under its own privacy policies.
 

6. Cookies and website analytics

This website may use basic cookies or analytics tools to understand how visitors use the site and to improve functionality.

Cookies do not identify you personally. You may disable cookies via your browser settings if you prefer.
 

7. Data storage and security

Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Data is stored securely and accessed only when necessary for legitimate business purposes.
 

8. Accessing or correcting your information

You may request access to, or correction of, your personal information by contacting us at: connect@ascensionresonance.com

Requests will be responded to within a reasonable timeframe.
 

9. Legal disclosure

Your information may be disclosed if required by law, regulation, or legal process, or to protect the rights and safety of Ascension Resonance or others.
 

10. Changes to this policy

This Privacy Policy may be updated from time to time. The most current version will always be available on this website. Continued use of the site or services indicates acceptance of the updated policy.
 

right to pause or end a session if there is unsafe, abusive, or inappropriate behaviour. In such cases, refunds are not provided.

11. Contact

If you have questions or concerns about privacy or data handling, please contact:

Ascension Resonance

Email: connect@ascensionresonance.com

Ascension Resonance complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).